Customer Service
Q: WhatTRADE TERMScan you do?
A: We have multiple trade terms Basically FOB; CIF; C&F three trade terms deliver by land, air and sea transport.
Q: Which kindPACKAGEcan you provide?
A: We provide flexible package for different product. We can provide English neutral package and customized package as required.
For powder and granular form product, package is 25kgs/bag, 500-700kgs/pallet. Ton bag( bulk bag) also available, 750kgs-1000kgs/bag, 1bag/pallet.
For masterbatch form product we provide 25kgs/carton, 500-700kgs/pallet.
For liquid form product we have 25kgs/bulk, 32bulks/pallet. Or 200kgs/iron drum, 4durm/pallet. Or use IBC tanks.
Q: WhatPAYMENT TERMScan we deal?
A: We can provide different payments for customers include: TT in Advance; LC at Sight; DP at sight.
Q: Which kindPAYMENT CURRENCYcan you receive?
A: We accept paying by USD, EUR, and RMB abroad.
Q: How muchQUANTITYcan load in container.
A: Different product has different loading quantity.
Basically, for 20''container FCL is 10-14MT with pallet and 12-16MT without pallet.
For 40''container and HQ FCL is 20-24MT with pallet and 24-26MT without pallet.
Q: What is your bestDELIVER TIME?
A: It depends on the destination. In normal situation our best deliver time is 1-3 weeks after received advance payment or original LC.
Q: WhatDOCUMENTSwill you provide after shipping?
A: We provide full sets of shipping documents include: Original BL; INVOICE; PACKING LIST; COA; CO(FORM A, FORM E, FTA) and INSURANCE for CIF trade terms.
Q: WhatCERTIFICATEdo you own?
A: We owned full sets of Corporate Management Certification such as: Business Certificate, Premit of opening bank account; Import and export licence.
Q: HowCONTACT?
A: Please contact us
by official email: info@solara-chem.com
Or through our social media account: Linked In; Facebook; Twitter
Also you can contact with our sales by Wechat and Whatsapp.