Customer Service

Q: WhatTRADE TERMScan you do?

A: We have multiple trade terms Basically FOB; CIF; C&F three trade terms deliver by land, air and sea transport.

 

Q: Which kindPACKAGEcan you provide?

A: We provide flexible package for different product. We can provide English neutral package and customized package as required.

For powder and granular form product, package is 25kgs/bag, 500-700kgs/pallet. Ton bag( bulk bag) also available, 750kgs-1000kgs/bag, 1bag/pallet.

For masterbatch form product we provide 25kgs/carton, 500-700kgs/pallet.

For liquid form product we have 25kgs/bulk, 32bulks/pallet. Or 200kgs/iron drum, 4durm/pallet. Or use IBC tanks.

 

Q: WhatPAYMENT TERMScan we deal?

A: We can provide different payments for customers include: TT in Advance; LC at Sight; DP at sight.

 

Q: Which kindPAYMENT CURRENCYcan you receive?

A: We accept paying by USD, EUR, and RMB abroad.

 

Q: How muchQUANTITYcan load in container.

A: Different product has different loading quantity.

Basically, for 20''container FCL is 10-14MT with pallet and 12-16MT without pallet.

For 40''container and HQ FCL is 20-24MT with pallet and 24-26MT without pallet.

 

Q: What is your bestDELIVER TIME?

A: It depends on the destination. In normal situation our best deliver time is 1-3 weeks after received advance payment or original LC.

 

Q: WhatDOCUMENTSwill you provide after shipping?

A: We provide full sets of shipping documents include: Original BL; INVOICE; PACKING LIST; COA; CO(FORM A, FORM E, FTA) and INSURANCE for CIF trade terms.

 

Q: WhatCERTIFICATEdo you own?

A: We owned full sets of Corporate Management Certification such as: Business Certificate, Premit of opening bank account; Import and export licence.

 

Q: HowCONTACT?

A: Please contact us

by official email: info@solara-chem.com

Or through our social media account: Linked In; Facebook; Twitter

Also you can contact with our sales by Wechat and Whatsapp.